Privacy policy, Terms of service & Contract

The Counselling Process

I provide a safe, non-judgmental and confidential environment where you can explore any personal issues or difficulties in complete privacy. I have completed the required training to practice psychotherapy and clinical counselling. I am committed to an integrative approach using both my formal training and personal experiences into my practice.  This approach respects the validity of your lived experience and, as such, I will always endeavour to understand what you are bringing to counselling from your perspective and to facilitate you through the therapeutic process. 

In the instance that you wish for me to disclose information about your sessions to a third party I will ask for your written consent.

Please be aware that I am unable to disclose the identity of any of my clients to you.

You will be treated with the upmost respect and I request that the respect within our professional relationship be mutual. If the misuse of alcohol or non-prescribed drugs is something you are struggling with, I ask that you keep in mind that the consumption of these substances may impact on the effectiveness of the counselling and advise that you discuss this with me.

Confidentiality
Everything that is discussed during your counselling sessions will be held in the strictest confidence.  However, confidentiality cannot be promised if there is a risk of harm to another person(s). If you disclose information that indicates a serious risk to the health or life to another member of the public, I may be legally obligated to report this to the said person or the authorities in order to safeguard them from harm. In such a situation, I will always aim to consult with you first.

To ensure Good Practice standards I am required to have regular professional supervision which provides support and aids in the development as an ethical practitioner : this may involve client material being shared with the supervisor but strictly no information is disclosed that could identify you as a client; and is ultimately to ensure that I am providing the best possible service.

Cost and Duration of Counselling
Sessions cost £120 per hour and typically last 60 minutes in length. For online sessions, payment must be made 24 hours before session. For face to face session payment is to be made at the end of each session. The frequency of your sessions will be discussed and is dependent on my availability. It is possible to change the duration of the sessions and this is at my discretion.

There are no maximum or minimum number of sessions and you may end the counselling relationship whenever you wish, and your decision will be fully respected. I will review your work together every six weeks in order to ensure your happy with the service being provided. Please inform me of your decision to end counselling at your earliest convenience.  I may invite you to attend a final session in order to have a well-managed ending. 

Cancellations and Lateness
If you are unable to attend a session please give at least 24 hours’ notice via email, text message or telephone call. Equally, I will aim to give you a minimum of 24 hours’ notice if they are unable to attend any agreed sessions for any reason.  If you do not cancel within the 24 hour period you will still be charged for the full session.

Regarding lateness, I will wait for the full 60 minutes for you to arrive however you may still be charged for the full session and the session may not be extended as this may run into another client’s time.  

Online and Telephone Sessions

All the terms and conditions stated in this contract apply to face-to-face, online and telephone counselling.

All online video sessions are conducted via Zoom.

Troubleshooting

When you book online I require you to provide a telephone number and email address. This is in the instance that during online counselling session we lose connection, for whatever reason, and the counselling is interrupted. In this instance, I will call you.

Alternatively, there is chat function on Zoom which can be used instead of a telephone call.

If I am unable to contact you via telephone, or the chat function, I will send you an e-mail to reschedule your appointment.

Your information will be kept on a single computer which will be stored in a secure location within my premises.

Complaints
If you are dissatisfied with the service offered to you by me, for any reason, then I trust that you will discuss this with me, thereby enabling us to find a resolution in a way that you find supportive. 

 If you do not feel clear or are concerned about any aspect of this contract, please ask me for clarification.

Cookies

Cookies may be used to provide customised information from our web site. A cookie is an element of data that a website can send to your browser, which may then store it on my device. I use cookies so that I can give you a better experience when you use our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular web site including www.innerprosperity.co.uk

Our website uses Functional and Required cookies necessary to allow you to navigate and use key features on our website. The cookies installed depend on the functionalities you select whilst on my website

We use Analytical and Performance cookies which enable me to see how many visitors use my website and to see how visitors navigate around the website. This helps me to improve the way our website works.